DHL And SKF Awarded 2015 SAMA Excellence Awards
Resource from: The Street Likes:224
Mar 24,2015
The Strategic Account Management Association (SAMA), a leading global non-profit association focused on establishing strategic, key and global account management as a separate profession, awarded its annual Excellence Awards on 17 March 2015 at the SAMA Pan-European Conference in Berlin. The Excellence Awards™ honor companies each year for best-in-class practices in the area of strategic account management. DHL was recognized for "Systematic enterprise methodology to enable customer-driven innovation" and for "Use of business and/or social technologies to optimize the discovery and sharing of customer issues and insights." SKF was recognized for "Impacting customer metrics using a joint scorecard."
The award for "Systematic enterprise methodology to enable customer-driven innovation" recognizes DHL's customer-centric innovation approach. Introduced to strategic accounts in 2012, the approach helps to better understand customer needs and to drive innovative leadership by engaging customers in a collaborative strategic dialog.
The award for "Use of business and/or social technologies to optimize the discovery and sharing of customer issues and insights" was given to DHL CSI for implementing a new business technology platform within the Deutsche Post DHL Group. The platform provides a one-stop shop that drives the effectiveness and efficiency of account management and sharing of customer insights.
SAMA President and CEO Bernard Quancard said, "What is remarkable is that DHL has institutionalized customer-driven innovation through the right organization, processes and enabling technology."
SKF was awarded "Impacting customer metrics using a joint scorecard" for implementing a program of contractual, joint scorecard metrics with a customer, resulting in a 10% documented savings on the customer's total cost of ownership of SKF's products and solutions.
Judges praised SKF's entry for aligning stakeholders from across the organization and for its likelihood of producing long-term, sustainable results. Wrote one judge, "This is a great example of starting with a client objective and building a scorecard to measure and track jointly with the client how they are doing against those objectives. It's a great example of pulling together the [Global Account Management] team from around the world, aligning everyone to the scorecard and ensuring everyone is focused on the same objective."
About SAMA
Founded in 1964, the Strategic Account Management Association is a knowledge-sharing organisation devoted to advancing strategic customer-supplier value, collaboration and learning.
(The Street)
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